The purpose of the ITIL ® Foundation certificate in IT Service Management is to obtain knowledge of the ITIL ® terminology, structure and basic concepts and to comprehend the core principles of ITIL ® practices for Service Management..

Taget Group

The target group of the ITIL ® Foundation certificate in IT Service Management is:

• Individuals who require a basic understanding of the ITIL ® framework and how it may be used to enhance the quality of IT service management within an organisation.
• IT professionals that are working within an organisation that has adopted and adapted ITIL ® who need to be informed about and thereafter contribute to an ongoing service improvement programme.

This may include but is not limited to, IT professionals, business managers and business process owners.

Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification.

• Service Management as a practice Comprehension
• Service Lifecycle Comprehension
• Key Principles and Models Comprehension
• Key Concepts Awareness
• Selected Processes Awareness
• Selected Roles Awareness
• Selected Functions Awareness
• Technology and Architecture Awareness
• TIL Qualification scheme Awareness

Prerequisite Entry Criteria

There are no formal criteria or pre-requisites for candidates wishing to attend an accredited ITIL ® Foundation course, though some familiarity with IT terminology and an appreciation of their own business environment is strongly recommended.

Course Outline

The course is aimed at raising individual's understanding of and competence in IT Service Management as described in the ITIL® Service Strategy, ITIL® Service Design, ITIL® Service Transition, ITIL® Service Operation, ITIL® Continual Service Improvement, ITIL® Introduction and ITIL® Glossary publications. The syllabus has been designed with ease of reference, extensibility and ease of maintenance in mind.