Business White Paper                                                              Why Outsouring

Introduction

Large enterprises have often sought to reduce expense and focus on core companies through Outsourcing. Selective outsourcing allows contracting some part of their work or jobs to an external entity or organization that specializes in such operations. Network maintenance outsourcing is selective outsourcing of network maintenance tasks to a third party who mainly caters to or specializes in such service.

Why outsource network maintenance?

Network maintenance is a task that has traditionally been carried out as part of in-house operations by IT staff. Todays business world is very demanding and IT professionals are stretched to the limit to support the end user environment and business applications. Administration is challenged with controlling IT costs and firmly being able to budget for those expenses. Outsourcing is the answer for many companies that want to control costs and focus on core business.

Some of the reasons to outsourcing network maintenance

Strategic Reasons:

• Leverage world class infrastructure and tools
• Free resources to focus on core business applications
• Accelerate Reengineering efforts
• Shared Risks
• Reduced time to market and competitive advantage in marketplace

Tactical Reasons:

• Reduced operating costs
• Improved efficiency
• Reduced administrative and facilities burden
• Reduced turnover
• Free-up Capital

Understanding your organization needs to outsource network maintenance

DO WHAT YOU DO BEST- OUTSOURCE THE REST

Network maintenance is an activity that takes a specific skill set to be performed efficiently. When you should choose to outsource network maintenance you need to consider certain key point, on your organizational requirements before making the decision to outsource.

• How dependent is your organization on network usage to meet business need? This is a very important consideration as it determines your need for network maintenance. If your business is heavily dependent on network usage then a downtime of even a few minutes will result in losses and customer confidence. It is vital that you have efficient resources that are able to tackle network problems as and when they arise, so seek to outsource network maintenance.
• Time and critical resources are tied up in network maintenance activities. If you carry out network maintenance in-house, your IT staff will be spending their time and skills in maintaining the network. As business grows, network usage will increase and this will add more pressure on your IT staff. You need to assess if such work is distracting your IT manager from the strategic priorities that require much attention. Could their time be better spent in adding more direct value to your business, if network maintenance is outsourced?
• Cost effectiveness of in-house network maintenance. Understand the true cost of network maintenance. Key questions that need to be considered is staffing costs, training, benefits and facilities costs. Compiling an assessment of the cost of in-house network maintenance could be enlightening. Most companies that completely assess the tangible and intangible costs associated with network support generally discover it is more cost effective to outsource to a third party.
• Your response time in the event of network problems. You need to consider the time taken to resolve network problems. Does your IT staff respond quickly to network outages? If not, then this is going to affect you organization in terms of cost and customer confidence. When your organization is geographically dispersed, some branches can effectively implement problem solving procedure so that network downtime does not affect routines and business. There may be other branches which take more time to implement such measures in case of network downtime. This again results in losses. Are such losses more than the cost of outsourcing network maintenance?

Networker UK Limited - Your outsourcing partner in network maintenance

Once you have decided to outsource network maintenance you need to choose for the right outsourcing partner. Networker UK Limited, provide our clients with quality and reliable services and support on a 24x7x365 basis. Our clients benefit from a flexible maintenance contract which takes care of their entire network estate.

The "Networker UK Limited Advantage" offer you the following benefits when you outsource remote network maintenance to us:

• Follow the sun approach. With Networker UK Limited India NOC we can cost effectively utilize resources to do maintenance and upgrades to your network at night while you sleep. This is a non- intrusive approach which does not take critical business hour bandwidth or resources. We call offer a true 24/7 support solutions work hours overlap all time zones, which guarantees our availability to any customer!
• Managing your vendors contracts. Having a large and complex network involves the use different vendor/manufacturer solutions. Since we have established strategic relationships with manufacturers of network products, we can help you to systematically manage your vendor contracts. We will carry out an inventory analysis of all products used in your network and assess the warranty period for each product so that you will come to understand the usage and scope of products that make up your network. We can also act as agent of record with your ISP to proactively provide NOC management you Internet or VPN solution.
• Provide information on product updates. We will take care of the responsibility of giving you information about updates and upgrades on products used in your network. We will make recommendations on how and when to apply patches of service packs, if necessary.
• Highly qualified technical staff. Our team is made up of individuals with the high qualifications, and specialized skills in the field of network management and maintenance so that you stand to benefit from of the technical skills of our staff.
• Our network maintenance contract is flexible. Flexibility is a key issue in maintenance contract and particularly so with networks maintenance. Networks constantly grow and evolve with the growth of your business. We give our clients the advantage of a flexible maintenance contract and customized support. For example if there is break-down during key business hours, our support service will provide rapid response during such times. Our maintenance contracts are designed to provide maintenance service for your entire network state, but at the same time, it is flexible enough to give customized support.
• Our Maintenance service is in accordance with your business demands. We align our services according to your business demands. If your work is heavily network dependent, then even a gap of a few minutes/hours is unacceptable. In such situations, we are ready to cater to your needs through our 24x7x365 support services, as even a small gap between breakdown and service is critical.
• We are a proactive partner. Ours is a proactive service, where we come out first in discussing all issues related to network performance. Our skilled staff will constantly check on network functioning, notify you about product updates and advise you on how best you can optimize network performance.
• State-of-the-art infrastructure and latest technology. We use the latest technology and have the necessary infrastructural capabilities to provide our clients with efficient network maintenance services. Our team of highly qualified experts in network technology will work round-the-clock in order to cater to your service needs.

When you choose to outsource network maintenance, you need a partner with good experience, skills and infrastructural capabilities. Networker UK Limited can provide your organization with the benefit of multi vendor support, specialized technical skills and proactive service that will cater to all your network demand and maintenance requirements.