Remote Network Management

Network management is critical to efficient business functionality. No matter what type of data or voice communication system youre using, you need a dependable data and communications network that gives maximum uptime and availability as this is of paramount importance, in serving business needs.

According to Infonetics, overall downtime costs cut about 2% to 16% of annual revenue. When your network goes down, you end up with revenue loss, not to mention that employee productivity goes down. All this ultimately affects the way your customer sees you and affect their loyalty towards you.

Networker UK limited offers you a highly efficient network management team which plans, monitors and manages your network site round the clock. We have a fully functional networks operation centre in Chennai, India, staffed by highly qualified CISCO certified engineers, who dedicatedly monitor, manage and maintain client networks on a 24 * 7 *365 basis.

Advantages offered by our user-friendly and customer tailored network management service packages

• We incorporate the latest software, hardware technology to monitor the clients network through a secure VPN tunnel connected from site to site.
• Our ongoing trend analysis, problem identification and resolution helps to reduce incident occurrences and increase the overall uptime of your network.
• We offer the up-to-date security services through firewall protection and the deployed channel enables performance evaluation on network activities. Regular reports are generated on data inflow without disrupting your operations.
• Our services enhance network performance and availability thereby reducing network downtime losses.
• We implement extensive fault rectifying methods and use performance management tools to minimize operational costs and enhance your IT investment avenues.
• We provide comprehensive services which support CISCO based advanced network technologies and network infrastructure solutions.
• We provide detailed information on how network service levels are maintained and provide you details on the cost involved in such maintenance.
• We notify your staff about product updates on the software and hardware products used in your network. This helps you to reduce cost in training staff on such updates and technological advances.
• Our well defined change management processes seamlessly integrate our services into your system. We constantly monitor system configuration and store the latest configuration so that the system can revert to the last best configuration in case of errors.

Our Remote Network Management services are inclusive of Notification services, IPT management services and Help desk services.

Notification Services

This service is provided on a 24 x 7 basis, wherein your network and underlying applications are constantly monitored in order to detect problem areas. Performance reporting is carried out and there is a guaranteed response in the event of faults.

Feature highlights

• Automated escalation and notification of critical alarms to your IT staff in the case of events and faults.
• Isolation of faults and their subsequent diagnosis using root cause analysis so that rapid action can be taken for remedy
• Analysis and measurement of network performance level
• Real-time monitoring of network status and historical trending through customer web portal
• Implementation of trouble ticket management, where each complaint logged by the customer through e-mail or phone is tracked by an analyst, specifically, assigned to the ticket. The analyst will track the problem from start to finish and details of action taken to resolve the problem is recorded in the ticket register, which can also be viewed by customer through the network
• Regular configuration backups for monitored devices to facilitate fast and reliable disaster recovery

IPT Management Services

This service involves overall administration of the network and is maintenance intensive. Its maintenance coverage is inclusive of system configurations monitoring, MACs (moves/adds/changes) monitoring, performance tuning and fault resolution.

Feature highlights

• Fault alerting/reporting and performance monitoring
• Maintenance of quality of service parameters
• Maintenance of voice quality by monitoring occurrences of jitter, packet loss and delays in the voice network
• Problem management and dedicated customer service contact.
• Operating system monitoring and upgrades
• Maintenance and trouble shooting of application software and hard ware.*
• Periodic configuration management through regular system analysis, security audits and corresponding upgrades. Configuration changes are monitored and analyst/vendor recommended practices are adopted.
• Onsite support is provided according to the specifications in the Service Level Agreement
• Ongoing trend analysis and optimization
• Managed components must be covered by a maintenance contract with 3rd-party provider or supplier.

Help Desk Services

IP Telephony when implemented is a complex Technology challenge to end user and it is virtually impossible to train each and every user with the advanced features of Telephony system. We offer Help Desk service to answer all questions of your users related to issues such as dials plans, system configuration, third party integration, quality of service and call quality.

Feature highlights

• Users encountering problems can reach us by dialing an 800 number or through a service ticket. Our trained and certified NOC operators will respond and help to resolve the problem within a specified time period.
• Support services can be tailored as per the requirement of your IP telephony systems.

All above services can be provided through our Network Management System or by augmenting your NMS with our Engineers through a secure VPN tunnel.